Privacy Policy

1. Introduction

Hafoso ("we", "us", or "our") operates the Hafoso platform and website (hafoso.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

2. Information We Collect

We collect information that you provide directly to us, such as when you create an account, subscribe to a plan, contact support, or otherwise interact with our services. This includes:

Account data: name, email address, password, company name, and billing information.

Usage data: how you interact with the platform, features you use, pages you visit, and actions you take within the product.

Communications: messages you send us via email, chat, or support tickets.

Device and log data: IP address, browser type, operating system, referring URLs, and timestamps.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; process transactions and send related information such as confirmations and invoices; send technical notices, security alerts, and administrative messages; respond to your comments and questions; and communicate with you about products, services, and events offered by Hafoso.

We may also use your information to monitor and analyse usage patterns to improve the platform, detect and prevent fraud or abuse, and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers: third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, analytics, and customer support tooling. These providers are bound by contractual obligations to keep your information confidential.

Business transfers: if Hafoso is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal requirements: when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our services. Cookies help us remember your preferences, keep you logged in, and understand how you use the platform. You can control cookie settings through your browser; however, disabling certain cookies may affect the functionality of the service.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your data within 90 days, unless we are required to retain it for legal or compliance purposes.

7. Security

We take reasonable technical and organisational measures to protect your personal information against loss, theft, and unauthorised access, use, disclosure, or modification. These measures include encryption in transit (TLS), encryption at rest, regular security audits, and access controls. No method of transmission over the Internet is 100% secure, however, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you; restrict or object to how we process your data; and request a portable copy of your data. To exercise any of these rights, please contact us at privacy@hafoso.com. We will respond to all requests within 30 days.

9. International Data Transfers

Hafoso is operated from the European Union. If you are located outside the EU, your information may be transferred to and processed in countries that have different data protection laws. Where required, we rely on Standard Contractual Clauses or other lawful transfer mechanisms approved under applicable law.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@hafoso.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, where the changes are material, notify you by email or an in-app notice. Your continued use of the services after any changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Team at privacy@hafoso.com, or write to us at: Hafoso, Attn: Privacy, [Street Address], [City], [Country].